Terms and Conditions

Welcome to fishkeeperscotland.co.uk! The use of this website is subject to the following terms of use. If you continue to use this website you are agreeing to comply with these terms and conditions of use, which together with our Cookie and Privacy Policy, govern Maidenhead Aquatics Online dealing with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use this website. We may amend these Terms and Conditions at any time.

Contact Details


Our contact details are as follows: Maidenhead Aquatics Online PO box 619 EGHAM TW20 2BS Or you can send us a message.




Price Match


We offer to Price Match any legitimate retailer, whether they are online or in a 'bricks and mortar' store, subject to the following terms and conditions: Our Price Match policy is only applicable to a purchase conducted in one of our stores and does not apply to any online purchase carried out on the Maidenhead Aquatics website (fishkeeper.co.uk). We do not offer Price Match for any eBay merchants, private sellers or other auction sites. The item must be in stock with both us and the competitor at the time of matching. We will only match items that are available from competitors within the UK and priced in £GBP. Prices for ‘special order’ items must be agreed at the time of ordering - prices cannot be matched retrospectively after the order has arrived. Please note that our Price Match policy is only applicable at the time of your original purchase and cannot be applied retrospectively to previously purchased items. The matched price must be 'like-for-like', including any postage and packing, delivery charges and finance deals, etc. We cannot offer interest-free credit finance deals on any items that have been price-matched, even if the value exceeds £350 We must be able to verify the competitor’s price and stock position. We will require the selected retailer's name, description of the product, the web address (if applicable) and the advertised price. Our Price Match is for personal use only. We reserve the right to restrict Price Match on each item to one per customer. The Price Match will not apply if the relevant competitor is in administration or closing down. The competitor’s product must be brand new, undamaged, identical to ours, and offered on the same terms. Price Match cannot be used in conjunction with any other offers or promotions. Our Price Match policy does not affect your statutory rights. All Price Match transactions are carried out on a case-by-case basis and at our discretion. We reserve the right to withdraw our Price Match at any time without prior notice.




Gift Cards


Once activated the value on your Fishkeeper Scotland Gift Card can be used as full or part payment at any Maidenhead Aquatics store in the United Kingdom or on the website fishkeeper.co.uk. The card can be loaded with any value between £10 and £500. The maximum value stored on the card is £500. The monies on the card cannot be exchanged for cash. Any remaining balance will be stored on the card and may be used to pay for future purchases. All monies on the card must be used by the expiry date which is 2 years from the date of purchase. Any balance left on the card after this date will be deducted. Please protect the card and treat it as cash, the balance cannot be returned if lost or stolen. To check the remaining balance on your Gift Card click here or contact your local store. As a resulting impact of Covid-19, we have taken the decision to automatically extend all Gift Cards that were due to expire between 1st March 2020 through to 31st May 2020 by an additional 3 months. All other terms and conditions regarding Gift Cards still remain the same This card is not a credit, debit or cheque guarantee card. Fishkeeper Scotland reserves the right to amend these terms and conditions at any time or withdraw the card on reasonable notice. Your statutory rights are not affected. To benefit from special offers and promotions from Maidenhead Aquatics register your gift card here. Credit Note cards received in-store can only be used as a payment in the issuing store




WEEE


The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. This legislation requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis. Unwanted electrical equipment is the UKs fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health. If you're buying a new electrical item at Fishkeeper Scotland, we will recycle your old one for free. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin. Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.




Complaints


If you have any complaints please contact us by email with details of your complaint at cc@fishkeeper.co.uk or message us here.




Use of Website Content


Please note that Fishkeeper Scotland do not accept responsibility for the content of any posted messages or articles and does not guarantee the accuracy, completeness or utility of any posted message or article. Posted messages or articles express the views of their author only, and do not reflect the views of Fishkeeper Scotland. Any user who feels that a posted message or article is incorrect or objectionable is encouraged to contact us immediately. We will make every effort to remove inaccurate or objectionable content within a reasonable period if it is determined that removal is necessary. Commercial enterprises or sites may not be advertised on the site without the express prior written permission of Fishkeeper Scotland. The judgments of the site administrators and moderators are final, and Fishkeeper Scotland reserves the right to suspend or cancel the memberships of any members that are found to be in violation of these rules. Maidenhead Aquatics, Fishkeeper and the related items are Copyright and Trademarks of Maidenhead Aquatics. All rights reserved.





Member of OATA

The Ornamental Aquatic Trade Association